Politique d’expédition

Shipping Policy

Thank you for shopping with MULISOFT. We are committed to delivering your order quickly and safely.

Order Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days.

Shipping Locations

We currently ship to the United States and European countries. Orders will be shipped from the nearest available warehouse based on your location.

Estimated Delivery Time

  • United States: 5–10 business days
  • Europe: 3–7 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Fees

Shipping fees are calculated at checkout based on your location and order weight. Occasionally, we may offer free shipping promotions.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment using the link provided in the email.

Shipping Carriers

We work with trusted carriers such as FedEx, UPS, USPS, and local European courier services to ensure reliable delivery.

Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Address

Please ensure your shipping address is correct. MULISOFT is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned due to an incorrect address, additional shipping fees may apply.

Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact us at support@mulisoft.com. We will work with the carrier to resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging so we can assist you promptly.

Contact Us

If you have any questions about our Shipping Policy, please contact us at: support@mulisoft.com